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Shipping and Returns

Shipping methods & costs

Standard deliveries are handled by UPS, FedEx and DHL based on state availability.

All wine shipments require a signature for receipt. Signatures can only be obtained by someone who is at least 21 years old. Delivery driver is required to ask for ID to verify age.

If an item in your order is not available for immediate shipment, we will notify you and offer a substitution recommendation or provide the option of holding your order until all items are available for shipment.

We cannot ship wine or items that include wine to PO Boxes or APO/FPO addresses.

The Wine Closet does not ship on weekends and major holidays. Additionally, under extreme weather conditions The Wine Closet reserves the right to delay the release of shipments to ensure product quality.

States where we do ship wine
Alaska
Arizona
California
Colorado
Connecticut
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Louisiana
Maine
Maryland
Michigan
Minnesota
Missouri
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oregon
South Carolina
Tennessee
Texas
Vermont
Virginia
Washington
West Virginia
Wyoming
States where we do not ship wine
Alabama
Arkansas
Delaware
Kansas
Kentucky
Massachusetts
Mississippi
Montana
Oklahoma
Pennsylvania
Rhode Island
South Dakota
Utah

Credit card refunds


The Wine Closet processes refunds to the credit card used at time of purchase upon receiving your returned shipment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

Returns policy

The Wine Closet guarantees the quality of all our products and services. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for Customer Care assistance at sales@wineclosetinc.com.

Cancelled and/or returned orders are subject to a 10% restocking fee.

Following the wine trade tradition, all bottles ten years or older are purchased at the buyers risk.
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